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Army Family Action Plan

AFAP LogoAFAP provides Active and Reserve Component Soldiers, Army Civilians, Family members, Survivors, and Retirees a voice in shaping their standards of living by identifying issues and concerns for Army Senior Leadership resolution. Since its inception in 1983, the AFAP remains the only such partnership between a branch of the United States military and its constituents.

Issues can be submitted at the garrison Army Community Service office or to a unit Family Programs liaison. Army OneSource ( also facilitates AFAP issue online submission and routes the issue to the garrison/unit selected by the submitter for entry into the AFAP process. The needs of the Army community remain in the forefront of Army Senior Leadership. AFAP is the primary tool to communicate the important issues facing Soldiers, Army Civilians, Families, Survivors, and Retirees.

Information provided through the AFAP process gives commanders and leaders insight into current satisfaction detractors, quality of life needs, and expectations of Army constituents. Leadership uses the information to effect changes that improve standards of living and support programs. These changes foster a satisfied, informed, and resilient Army Community.


collaboration Recording Discussion

2016 General Officer Steering Committee

General Daniel Allyn, Vice Chief of Staff, Army (VCSA) chaired the 18 Oct 16 AFAP GOSC meeting. Attendees included the Under Secretary of the Army (USA); senior officials from the Department of Defense (DoD), Department of the Army (DA), Army Staff, Commands, military support organizations; and senior spouses.

Issue Resources
Ever wondered what happened to your issues you submitted or the types of issues the Army is actively working on or considered unattainable?

Resources to your right allow you to download and view these items.

If you are looking for resolution on your own local issue contact your local AFAP Program Manager or look up the issue in the AFAP Issue Management System.

Issue Update Books:


AFAP Resources
Volunteer Active Issue Search Living Wills and Healthcare Powers of Attorney What Can AFAP Do for You?
Volunteers are integral to the Army Family Action Plan at every level. Look here for information on becoming an AFAP volunteer. The AFAP Active Issue Search application was developed to allow Soldiers, Family members, and civilians the ability to access and review the status, direction and resolution of any and all Active AFAP Issues. There is no such thing as being too prepared.The "Taking Care of Business" video explains which forms and what documents a Soldier should complete to ensure their final wishes are observed. The Army Family Action Plan is dedicated to improving standards of living for all military personnel and DoD employees. Look here to find out how AFAP can help you.
Learn More... Learn More... Watch the Video... Learn More...

Frequently Asked Questions

What executive and legislative initiatives addressed AFAP issues?

Several key executive and legislative initiatives successfully addressed AFAP issues. Read More

What keeps AFAP relevant?

AFAP is the Army’s primary tool communicating to leadership issues of importance for Soldiers, Family members, retirees, and DA civilians. Read More

What is Customer Management Services (CMS)?

Customer Management Services (CMS) was implemented in 2008 to gather feedback from constituents with access to services provided on Army installations and using that feedback to make improvements to installation services and processes. Read More

The Army Family Action Plan provides a way for Soldiers and Family members to let Army leadership know what works, what doesn't - and what they think will fix it.


AFAP Issue Management System
Submit button
The AFAP Issue Management System allows registered users to submit issues online. Issues are reviewed and managed by AFAP staff. The module can be used to track the status of your issue and view others that are currently being worked.


AFAP Issue Management System Training

Training Calendar

Become familiar with Army Family Action Plan (AFAP) Issue Management System by taking one of our instructor-led training classes. 

Webinar training is available upon request. Please contact the Technical Trainer through the "Contact Us" link found within Help menu.