Who creates connections with community partners? Community Support Coordinators (CSCs) report to Army Family Programs, FMWRC. Their role is to:
- Create a high-touch aspect to AOS beyond the technology.
- Assist FMWRC in gathering real-time feedback from staff, Soldiers and Families.
- Facilitate the functions of the Inter-Service Family Assistance Committee (ISFAC) and assist in standing up new ones.
- Assist in evaluating all phases of AOS and identifying/validating resources for geographically-dispersed Soldiers and Families.
CSCs are Program Integrators
CSCs create a high-touch aspect to AOS beyond technology. This information is necessary to assist in evaluating all phases of AOS and with identifying/validating resources for geographically-dispersed Soldiers and Families. CSCs assist in providing uniform knowledge of the Army Basic Services: Information and Referral; Army Basics; Money Matters; Wounded Warrior Program /Survivor; Employer Support for the Guard and Reserve (ESGR); Transition Assistance Programs; Medical; Legal; School Transition Services; Child Care; Youth Services; Getting Involved; Home and Family Life; and Managing Deployment.
CSCs are Liaisons
CSCs facilitate the functions of and assist in standing up new Inter-Service Family Assistance Committees (ISFACs) by coordinating meeting logistics and enhancing member recruitment. They build community partnerships by researching and facilitating collaboration with local agencies to build community capacity. CSCs also develop and update resource listings, uploading the information to the AOS Services Locator Map found on the AOS website. These resources, both military and civilian, list available services along with their location.
SCs Support Evaluation
CSCs assist FMWRC in gathering real-time feedback from staff, Soldiers and Families. As an integral part of the community, they are in a position to assess needs and offer information which ensures uniformity of delivery of services. This information is necessary to assist in evaluating all phases of AOS. The CSCs ensure all component staff is aware of standard training materials such as OpReady, AFTB, and The Resource Box (formerly the Purple Box) and make sure staff is aware of how to obtain them.