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Mon Jan 23, 2017
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Toll-free family line provides valuable customer service

Toll-free family line provides valuable customer service

Source: Army Family Publication

Family members needing information about any Army quality of life issue, may call our toll-free number at the Pentagon. We can make a difference in your day.

The Army Family Liaison Office Information Line -- 1-800-833-6622 -- takes calls Monday through Friday, 7 a.m.-4:30 p.m. Eastern Standard Time.

All requests are handled confidentially and dealt with promptly.

Army family members who do not live near a military installation have found the information line particularly valuable.

Often-asked questions on the toll-free line include, but are not limited to:

o Family support questions, particularly about child support;

o Single soldier parent questions;

o Reserve Component family member questions;

o Active-duty soldier-spouse questions;

o Army finance system questions, particularly about allotments.

The staff answering the telephone doesn’t always have the expertise or information, but we are willing to help you find it.

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