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Support Programs -- Question & Answer Listing  
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Question / Answer

Question:
What are the eligibility requirements for Army Emergency Relief (AER) services during deployment/activation?

Answer:
Members of the Reserve Components (Army National Guard Reserve and U.S. Army Reserve) and their dependents are eligible for Army Emergency Relief (AER) services once they have been on continuous active duty for mre than 30 days. This applies to Soldiers on active duty for training (ADT) or serving under various sections of title 10, United States Code.

Question:
What are the eligibility requirements for WIC (Women, Infants and Children) and where do I apply for WIC benefits?

Answer:
Applicants must meet all of the four eligibility requirements: Categorical (pregnant, postpartum, or breastfeeding women, infants, or children up to age 5); Residential (must live in the State in which they apply); Income Requirement (must have an income at or below an income level standard set by the State agency); and the Nutrition Risk Requirement (must be seen by a health professional who must determine whether the individual is at nutrition risk). Contact your State or local agency to set up an appointment to apply for WIC benefits.

Question:
What are the eligibility requirements to qualify for the Free and Reduced Lunch Program?

Answer:
Students in schools that participate in the National School Lunch Program may participate. Household income determines whether students receive free or reduced price meals.

Question:
What are the hours of operation for the Armed Forces Emergency Service Center?

Answer:
Active duty service members stationed in the United States and overseas, and their immediate family members, can call the Armed Forces Emergency Service Center for help seven days a week, 24 hours a day, 365 days a year. The national AFES center number for military dependents and immediate family members is 1-877-272-7337.

Question:
What circumstances allow me to seek financial assistance through the Army Emergency Relief (AER) fund?

Answer:
The Army Emergency Relief (AER) fund can help in covering food, rent or utilities; emergency transportation and vehicle repairs, funeral expenses, medical and dental expenses, personal needs if a Soldier's pay is delayed or stolen, and provide undergraduate-level education scholarships (based primarily on financial need) to children of Soldiers. AER cannot help pay for nonessentials such as vacations, house purchases or home improvements, or credit card bills.

Question:
What is the Army One Source Program?

Answer:
Army One Source (AOS) is a 24-hour, seven-days-a-week toll-free information and referral telephone service available to active duty, National Guard and Reserve soldiers, deployed civilians and their families worldwide. AOS provides information ranging from every day concerns to deployment/reintegration issues. Additionally, if there is a need for face-to-face counseling, AOS will provide referrals to professional civilian counselors for assistance. OCONUS, face-to-face counseling is provided via existing Medical Treatment Facility-contracted marriage and family counselors. n CONUS, call 1-800-464-8107; OCONUS, call toll-free 800-464-810777 or collect at 484-530-5889. You can also visit their website at www.armyonesource.com. For your initial login, enter "Army" for the User ID and "onesource" for the Password.

Question:
What is the DoD Transportal?

Answer:
The DoD Transportal website (www.dodtransportal.org) is designed specifically to assist Service members leaving active duty by providing valuable information and resources to aid in the transition from military to civilian life.

Question:
What is the Exceptional Family Member Program (EFMP)?

Answer:
The Exceptional Family Member Program (EFMP) assists eligible family members by helping locate and identify community support services available to special needs families.

Question:
What is the National Association for Uniformed Services?

Answer:
The National Association for Uniformed Services (NAUS) is a non-profit organization for veterans, founded in 1968. Its primary purpose is to support a strong national defense; and to promote and protect the interests and promised benefits earned by members of the uniformed services for themselves, their families and survivors and those of all American citizens with common interests. Membership includes Active Duty, Reserve, National Guard, Retired and Other Veterans, their spouses, widows/widowers, other family members and survivors, and all grades and ranks - both enlisted and officer from all seven branches of the uniformed services including: Army, Navy, Marine Corps, Air Force, Coast Guard, Public Health Service and National Oceanic and Atmospheric Administration.

Question:
What is the Self-Help Store in my military community?

Answer:
The Self-Help store in your military community is to assist residents of on-post (government) housing in maintaining their home. They typically stock standard maintenance supplies such as (e.g., heater filters, shower heads, curtain rods, grass seed and lawn fertilizer) as well as some equipment that you can borrow (e.g., lawn mowers, edgers, hedge clippers and other gardening tools, ladders, etc.).
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