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Relocation -- Question & Answer Listing  
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Question / Answer

Question:
What is the Loan Closet?

Answer:
The Loan Closet is a program offered through the Army Community Service (ACS) that offers basic necessities for setting up a home to families arriving at a new duty station. Some items available are: dishware, pots/pans/bakeware, iron, other small appliances and utensils, etc.

Question:
What kind of relocation programs does the Army have to ease the burden of military moves?

Answer:
The Army Community Service (ACS) Relocation Assistance Program (RAP) offers several different services to help Soldiers and their families transition to their new homes and communities. For example, most military communities manage a Lending Closet that allows newcomers to borrow essential household items (e.g., pots/pans, dishes, irons, coffee makers, etc.) until their household goods arrive. They also provide guidance/counseling for relocating families and can assist clients with the Department of Defense’s Standard Installation Topic Exchange Service (SITES) program, which is an online resource that provides a wealth of information on military installations throughout the world. ACS also provides Overseas Orientations for individuals moving outside the continental United States (OCONUS) and Newcomers Orientation for individuals arriving from another duty station. They can also connect you with a Family Sponsor to help you get acquainted with your new community. The Army also has another online housing source (Army Housing OneStop website) at www.onestoparmy.com that can also provide some answers to your government housing questions and concerns. Learn more about the Army’s Relocation Assistance Program from your local Army Community Service Center, their website at www.armycommunityservice.org, or the other resources listed.

Question:
What kind of relocation services is there for Department of Defense (DoD) civilian employees?

Answer:
Department of Defense (DoD) civilians can obtain information from the Army Community Service Relocation program as well as from the Standard Installation Topic Exchange Service (SITES), which is an online DoD resource that provides a wealth of information on military installations throughout the world. Additionally, the US Army is the executive agent for the DoD National Relocation Program (DNRP) that provides several different relocation services for eligible and authorized DoD civilian employees transferring within the US and its territories. Its primary benefit is the Guaranteed Home Sale program, which offers an optional alternative to the permanent change of station (PCS) reimbursement for authorized employees who must sell their primary residences. Contact the DNRP at 1-800-344-2501 or visit their website at: http://www.nab.usace.army.mil/whatwedo/realty2.htm.

Question:
What requirements and/or limitations are there regarding my college student who attends school in CONUS, but I am stationed OCONUS?

Answer:
Dependent students (unmarried and under the age of 23) attending dormitory DoDEA schools or a school in the U.S. to obtain a formal education (e.g., undergraduate college) that is accredited by a State, regional or nationally recognized accrediting agency or association recognized by the Secretary of Defense, are entitled to transportation between such schools and their places of overseas residence. They are authorized an unaccompanied baggage shipment of 350 pounds net weight as well as one annual round-trip, for the dependent student, at any time within a fiscal year (1 Oct - 30 Sep) between the member's OCONUS PDS and the dependent student's school in the U.S.

Question:
Where can I find installation-specific information?

Answer:
If you are relocating to a new military community or just anticipating a move, you can find installation-specific information by contacting your local Army Community Service (ACS) center and visit their Relocation Readiness office. Additionally, you can visit the Standard Installation Topic Exchange Service (SITES), which is an online Dept. of Defense (DoD) resource that provides a wealth of information on military installations throughout the world. You can also visit the specific installation's website. If you don't know where to find it, check with the official Army website at http://www.army.mil/a-z.htm. More specific housing-related information can be found at the Army Housing OneStop website (http://www.onestoparmy.com).

Question:
Where can I get assistance in coordinating my travel when making a Permanent Change of Station (PCS) move CONUS and/or OCONUS?

Answer:
When making a Permanent Change of Station (PCS) move CONUS and/or OCONUS, you must coordinate your travel with the government travel office in your military community. You may have some flexibility in terms of airline preference and dates/times of travel, but it is unlikely that you would be reimbursed for your travel if you make arrangements on your own. The government travel office will make the appropriate travel arrangements for you and your family.

Question:
Where can I obtain a U.S. Passport?

Answer:
You can obtain a U.S. Passport at one of about 6,000 passport acceptance facilities that include Federal, state and probate courts, post offices, some public libraries and a number of county and municipal offices. There are also 13 regional passport agencies that generally serve only those individuals who are departing urgently. If you are applying for a U.S. passport for the first time; if your expired U.S. passport is not in your possession (or a valid one has been lost or stolen); if it was issued more than 15 years ago; or if your previous U.S. passport was issued when you were under 16 years of age; you will need to apply in person. You will need to have two photographs of yourself (specific size is required), proof of U.S. citizenship, and a valid form of photo identification such as a driver’s license or military ID. If you are renewing your U.S. Passport, you may do so by mail. Some restrictions apply. If you are overseas and have lost your passport or it was stolen, contact the nearest U.S. Embassy or U.S. Consulate for assistance.
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