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How do you create a telephone tree?  
The purpose of a telephone tree is to facilitate communication among members of a group. Rather than have one person call all members of a group to relay information, the leader (or top of the telephone tree) calls several specific members with the message and they, in turn, pass it on to the next person in their chain. In a company-level Family Readiness Group (FRG), for example, the telephone tree may be set up such that the FRG leader would call designated point of contacts (POCs) for each of the company’s platoons. The POC for each of the platoons would contact the next person in their chain, who calls the next person, and so on. In order to ensure that the message reaches all members of the group, it is helpful for the last person in the chain to call the first person in the chain to inform them that the list has been completed. In this example, the last person in the chain at the platoon-level would call the platoon POC. Each of the platoon POCs would then call the FRG leader. This is a very effective way to pass information on to everyone in the group as quickly as possible.
Keywords: Contact, phone tree, Leadership

Question & Answer Service Providers  
Service ProviderReferenceMeans of Delivery
Army Community Service The Army Family Readiness Group Leader's Handbook Publication
Army Community Service Operation R.E.A.D.Y. Handbook Publication
U.S. Army War College It Takes a Team ( A Resource for the Company Commander's Spouse/ Representative)
U.S. Army War College Red Phase Blue Phase A Guide for the Training Battalion Commander's Spouse/Representative

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