Keywords: Leadership, Conflicts
|Most resources identify five basic conflict management strategies:·Competing – using assertive (or forceful) behavior to impose one’s own concerns or opinions on others without regard to others;
·Avoiding – not dealing with the conflict that exists nor taking any action to resolve it;
·Collaborating – working with the conflicting parties to arrive at a resolution that is satisfactory to all parties concerned;
·Accommodating – neglecting one’s own concerns to satisfy the concerns of others; and
·Compromising – working out an agreement that is partially satisfying to all conflicting parties.
Most people tend to have a preferred conflict management style, but it is important to recognize other methods and use alternative strategies accordingly. For example, while a leader may tend to be more collaborating in his/her conflict management style, a conflict may arise that requires a quick resolution. In this instance, he/she may need to use a more forceful (competing) style of conflict management to take care of the issue. Learn more about conflict management from the resources listed.