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What is meant by “outcomes-based” evaluation of a program?  
“Outcomes-based” evaluation focuses on the benefits received by the clients of a program as opposed to other types of evaluations used to assess the success of a program, which often use measures related more to the organization’s needs or goals. Outcomes-based evaluation is often used in assessing government and non-profit organizations because their programs tend to be service-oriented operations. Their focus is on things like whether or not the client’s needs were met or how the client felt after the service was provided, not necessarily on how many clients were served or how many different services are offered. The United Way of America has a book called “Measuring Program Outcomes: A Practical Approach (1996)” that is a good resource for organizations who are developing basic program evaluation plans using an outcomes-based approach. Check with some of the other references provided for more information on outcomes-based evaluation methods.
Keywords: Organization, decision making, problem solving, prioritize

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