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Army Family Action Plan

Army Family Action Plan

Category Questions  
What executive and legislative initiatives addressed AFAP issues?
How does AFAP support the Army Family Covenant?
What keeps AFAP relevant?
What is Customer Management Services (CMS)?
Who can be an AFAP participant? How do CMS and AFAP work in partnership?

Category Questions  
What executive and legislative initiatives addressed AFAP issues?
[10/10/2011]

Several key executive and legislative initiatives successfully addressed AFAP issues. They include:

Expansion of the Homeowner's Assistance Program (HAP)

Elimination of generic prescription copay for Active Duty Family Members not enrolled at a Military Treatment Facility. (AFAP Issue 637)

Public Law 110-245 authorized the Heroes Earning Assistance and Relief Act of 2008 [HEART Act] and tax credit for employers who pay a salary differential to mobilized reservists. (AFAP Issue 486)


Public Law 110-314 authorized the Higher Education Opportunity Act mandating that states charge no higher than in-state tuition rates for military personnel and their dependents. (AFAP Issue 521)


FY09 National Defense Authorization Act granted professional weight allowance for military spouses (AFAP Issue 531) and paternity leave for new military fathers in addition to normal leave. (AFAP Issue 578)


Post 9/11 Veterans Educational Assistance Act of 2008 authorizing distribution of Montgomery GI Bill benefits (MGIB) to dependents (AFAP Issue 497) and MGIB for Veterans Education Assistance Program Era Soldiers. (AFAP Issue 385)


Executive Order (spouse employment) allowing noncompetitive appointment authority for spouses of active duty (AD), disabled service members (SM) and un-remarried widow/widower of a SM killed on AD. (AFAP Issue 591)

How does AFAP support the Army Family Covenant?
[6/29/2009]

AFAP is the Army’s customer-centric process to support Army Initiative #2 and the Army Family Covenant by giving commanders and leader’s insight into current satisfaction detractors, quality of life needs, and expectations of Army constituents. Army installations conduct annual AFAP forums to identify issues most pressing to Soldiers, Families, retirees, and DA Civilians. Issues are reviewed and prioritized at Command and HQDA AFAP Conferences. The Director of the Army Staff assigns HQDA AFAP issues to Army Staff principals for resolution. The AFAP General Officer Steering Committee, comprised of senior Department of Defense, Army officials and field representatives (commanders and command sergeants major), meets semi-annually to provide direction and determine final issue status.

What keeps AFAP relevant?
[6/29/2009]

AFAP… is the Army’s primary tool communicating to leadership issues of importance for Soldiers, Family members, retirees, and DA civilians . . .

Is the people’s perspective of adjustments and improvements that will increase recruitment, retention and work-life satisfaction . . .

AFAP supports the Army Force Generation Model (ARFORGEN) and unit commanders by identifying quality of life concerns . . .

Supports restoration of balance by improving predictable standardized services and programs across the Army . . .

AFAP demonstrates that Army leaders care about the people who make up the Army Family and . . .

Makes our Army a better place to live and work.

What is Customer Management Services (CMS)?
[6/29/2009]

Customer Management Services (CMS) was implemented in 2008 to gather feedback from constituents with access to services provided on Army installations and using that feedback to make improvements to installation services and processes. CMS works with garrison agencies and organizations to improve customer perception of available services and provides a forum for community members to air concerns and receive quarterly updates on those concerns.

Who can be an AFAP participant? How do CMS and AFAP work in partnership?
[6/29/2009]

The garrison AFAP program manager works with the Customer Service Officer (CSO) to review and process issues that surface throughout the year as part of the Community FIRST/AFAP process. Both collect issues, concerns and comments year round from the community, quarterly focus groups, Town Hall meetings, customer service comments that cannot be resolved by ICE, and from the community through traditional AFAP issue solicitation process. The CSO manages issues that are within the purview of the garrison commander to resolve (during quarterly Installation Action Council/AFAP Steering Committee); while the AFAP Program Manager manages the development and tracking of issues that require higher headquarters resolution.


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