Mrs. London's most noted contribution and accomplishment has been the updating of the ACS publication known installation-wide as "the book you can't afford to be without," the Answers Unlimited. The process requires hundreds of hours of phone calls, faxes, e-mails, etc. to keep the information as current as possible. Approximately 25,000 copies are printed and distributed each year and serve as an invaluable resource to commanders, soldiers, and family members.
Mrs. London served as the Reception Committee Chairperson in April 1989 and served in that position for nearly 6 years. During that time, she worked directly with the ACS Volunteer Coordinator to train new volunteers at the front desk and to ensure they felt welcome in their new surroundings.
Carmen was appointed ACS Volunteer Coordinator in 1997 and has worked diligently to recruit and train volunteers for all program areas. She ensures volunteers are properly registered, hours documented, and are recognized for the work they do. She is currently working with the Installation Volunteer Coordinator to restructure the recognition and awards program for ACS volunteers, and is a valuable member of the Installation Volunteer Advisory Council. Her outstanding record-keeping and organizational skills will be critical during the upcoming ACS Volunteer Program accreditation process.
Mrs. London served the past ten years in various roles (delegate, recorder, runner) for the local AFAP process, attended the FORSCOM event as a recorder in 1998 and a delegate in 2000, and was a DA-level delegate in 1990. Her contact with installation staff, soldiers, and family members on a day to day basis as an ACS volunteer undoubtedly played a key role in her selection to represent Fort Bragg at these events.
Although all ACS volunteers play a key role in the overall success of ACS programs, Mrs. London is truly "one in a million." Few volunteers remain loyal to one organization for many years and at times, they may seem to be taken for granted. The Fort Bragg ACS staff proudly resounds last year's theme for National Volunteer Week, "Celebrate Volunteers" by celebrating one of our own.